Effective Date: 2025.03.28

1. Introduction

This privacy notice explains how Solv Languages ("we," "us," or "our") collects, uses, and protects your personal data when you visit our website (solvlanguages.com) or engage with our services. By providing us with your data, you confirm that you are over 13 years old.

Solv Languages is the data controller responsible for your personal data.

2. Data We Collect and Process

Personal data refers to information that can identify an individual. This does not include anonymized data. Below are the types of data we may collect, the purposes of processing, and the lawful bases for doing so:

Communication Data

* Includes communications sent via contact forms, email, or other means.

* Purpose: To communicate with you, maintain records, and address inquiries.

* Lawful Basis: Consent and legitimate interests (to respond to inquiries and maintain records).

Customer Data

* Includes name, email address, and contact details.

* Purpose: To provide language learning coaching programs, information products, and membership services.

* Lawful Basis: Performance of a contract or steps to enter into one.

User Data

* Includes information about your website usage, such as page visits, navigation, and interactions.

* Purpose: To operate and improve our website and language learning services.

* Lawful Basis: Legitimate interests (to manage and optimize our online presence).

Technical Data

* Includes IP address, browser details, and analytics data from cookies, Meta tracking, and Google tracking.

* Purpose: To analyze usage, improve security, and measure the effectiveness of advertising.

* Lawful Basis: Legitimate interests (to understand user behavior and enhance security).

Marketing Data

* Includes preferences for receiving marketing communications.

* Purpose: To deliver tailored advertisements and marketing messages across Google, YouTube, and Meta platforms.

* Lawful Basis: Consent for marketing communications.

Sensitive Data: We do not collect sensitive data such as race, health information, or political views.

3. How We Collect Data

We collect data in the following ways:

* Direct Interaction: Via website forms and email

* Automated Technologies: Using cookies, Meta tracking, Google tracking, and analytics tools

* Third-Party Sources: Google Analytics, Meta advertising platforms

4. Marketing Communications

We process marketing data based on your consent to receive communications. You can opt-out of marketing messages at any time by:

* Clicking "unsubscribe" in any email

* Contacting us at contact@solvlanguages.com

* Adjusting your preferences in your account settings

Opting out does not affect transactional communications related to your language learning services.

5. Data Sharing

We may share your personal data with:

* Service providers (e.g., IT support, payment processors)

* Advertising platforms (Google, YouTube, Meta)

* Professional advisors

* Government authorities (as required by law)

* Third parties in case of a business sale or merger

We require all third parties to safeguard your personal data.

6. International Data Transfers

As our business is based in Estonia, we ensure compliance with applicable data protection laws. Data transfers are made with appropriate safeguards and in compliance with international data protection regulations.

7. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Access is limited to authorized personnel who must keep the information confidential.

8. Data Retention

We retain your personal data only as long as necessary for:

* Legal compliance

* Providing language learning services

* Business purposes, such as fulfilling contracts

After retention periods expire, data may be securely deleted or anonymized.

9. Your Rights

You have the right to:

* Request access, correction, or deletion of your data

* Object to processing or request data transfer

* Withdraw consent for marketing at any time

10. Cookies

Our website uses cookies to enhance user experience. You can control cookie preferences in your browser settings. Disabling cookies may affect website functionality.

11. Contact Information

For privacy inquiries or concerns:

* Contact Name: Tom Gauthier

* Email: contact@solvlanguages.com

* Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia