SOLV LANGUAGES - 30/90 MASTERY

Program Terms & Conditions

Download Terms (PDF)

Effective Date: date of purchase

1. Company Information

Company: SOLV Languages
Legal Entity: SOLV LANGUAGES OÜ (17165426)
Address: Tornimäe tn 5, Kesklinna linnaosa, Tallinn, Harju maakond, Estonia 10145
Email: contact@solvlanguages.com

2. Program Description and Definitions

These Terms and Conditions ("Agreement") govern the provision of language coaching services by SOLV Languages ("Company", "we", "us") to the client ("Client", "you").

By enrolling in the Program, making payment, or ticking "I have read and agree to the Terms and Conditions," you confirm that you have read, understood, and agreed to this Agreement.

2.1 Definitions

  • Program: The "30/90 Mastery" (also referred to as the "30/90 Program"), a coaching program designed to improve your real-life French conversational ability over an approximately 90-day period, with extended app access and accountability support.
  • 1:1 Coaching Session: A live one-on-one conversation coaching session (approximately 45 minutes) with a SOLV coach.
  • Group Coaching Session: A live group coaching session focused on learning performance, clarity, and accountability.
  • Group Conversation Class: A live small-group conversation class focused on speaking reps and feedback (schedule provided by SOLV).
  • App: The SOLV Languages app (dashboard, fluency analyzer, goals, habits, and flashcards), subject to availability and ongoing updates.
  • Accountability Coaching: Ongoing accountability support for goals and progress, delivered via the formats and cadence communicated by SOLV.
  • Coach(es): Any SOLV Languages coach, facilitator, or contractor providing services under this Agreement.

2.2 What the Program Includes

  • 12 x 1:1 Coaching Sessions (approximately 45 minutes each).
  • Group Coaching: up to 12 live group coaching sessions during the core Program period.
  • Group Conversation Classes during the core Program period (schedule and frequency communicated by SOLV; group capacity may apply).
  • Unlimited flashcards creation within reasonable limits for your learning needs, delivered primarily through the App.
  • Specialist sessions: 3 × 30-minute sessions (pronunciation, grammar, or comprehension) during the core Program period, available on request.
  • App access for 1 year from the Program start date (unless otherwise specified in writing).
  • 1 year accountability coaching support for goals and progress (cadence and format communicated by SOLV).
  • Email support for questions related to the Program, within reasonable limits.
  • The Program does not include a separate onboarding session. Your first 1:1 Coaching Session serves as the start of the Program (unless otherwise specified in writing).
  • Planned features (for example, an AI conversation tutor) may be added in the future, but are not guaranteed by a specific date and may change.

2.3 Third-Party Tools (Backup Only)

  • Flashcards are provided primarily through the SOLV app. Third-party tools such as ANKI may be used only as a backup when needed.
  • Access to third-party software (for example, ANKI) is not sold by SOLV Languages. We do not provide free access to paid third-party tools (for example, the ANKI iOS app, if applicable).

3. Client Responsibilities

3.1 Attendance

  • Attend scheduled 1:1 Coaching Sessions on time.
  • For group sessions (group coaching and group conversation classes), join on time and participate respectfully.

3.2 Participation and Learning Environment

  • Maintain active presence during 1:1 sessions (camera and microphone on) unless otherwise agreed for accessibility or privacy reasons.
  • Ensure stable internet connection and a suitable learning environment.

3.3 Practice and Flashcards

  • Complete assigned practice, including flashcards and any suggested drills.
  • Use the flashcards system as instructed. Consistent practice is a core part of results.

3.4 Communication

  • Promptly communicate concerns about progress, scheduling issues, or technical problems.

3.5 Serious Commitment

  • The Program is designed for serious, committed learners. By enrolling, you confirm that you intend to follow the plan to the best of your ability.

4. Payment Terms

4.1 Program Fees

  • The Program fee is communicated at the time of purchase.

4.2 Payment Plans

  • If a payment plan is agreed upon, you understand the plan covers the entire Program fee, not a deposit.
  • The first payment secures your spot and activates access.
  • Remaining installments are still due even if you delay, miss sessions, or fail to start, unless explicitly agreed otherwise in writing.

4.3 Late or Failed Payments

  • If a scheduled payment fails or is not made on time, we may suspend access to services and resources until payment is received and/or use reasonable means to collect outstanding payments.

5. Scheduling, Duration, and Pausing

5.1 Scheduling

  • Clients are encouraged to schedule one 1:1 Coaching Session per week at a consistent time.
  • All 1:1 sessions are booked using the provided scheduling application (for example, Calendly) or another tool provided by SOLV.
  • Group sessions (group coaching and group conversation classes) follow the schedule communicated by SOLV. Group capacity and limited seats may apply.

5.2 Program Duration (Core 90 Days)

  • The core Program is designed as a 90-day (approximately 12-week) coaching process.
  • The official Program start date is the date of your first 1:1 Coaching Session, unless otherwise specified in writing.
  • All 1:1 Coaching Sessions must be scheduled and used within 120 calendar days from the Program start date. After this period, any unused sessions are considered expired and will be deemed delivered.

5.3 Extended Access (Mastery)

  • App access is provided for 1 year from the Program start date, unless otherwise specified in writing.
  • Accountability coaching support is provided for 1 year from the Program start date. The cadence and format may evolve and will be communicated by SOLV.

5.4 Pausing the Program

  • You may request a temporary pause by writing to contact@solvlanguages.com.
  • Total pause time during the core period may not exceed 30 days.
  • Pauses longer than 30 days may result in loss of the Satisfaction Guarantee (see Section 9).

6. Coach Assignment and Changes

6.1 Coach Assignment

  • You will be assigned a coach at the beginning of the Program.

6.2 Changes

  • You may request a change of coach subject to availability.
  • SOLV Languages reserves the right to change coaches when necessary for operational or quality reasons.

7. Rescheduling and Cancellations

7.1 Rescheduling (1:1 Sessions)

  • 1:1 sessions may be rescheduled at least 24 hours in advance without penalty, using the scheduling tool.

7.2 Late Cancellations and No-Shows

  • 1:1 sessions cancelled within 24 hours of the scheduled time or missed without notice may be counted as used and not rescheduled or refunded, unless otherwise agreed.
  • Group sessions are group-based and usually cannot be rescheduled individually.

8. Materials, Flashcards, and Technical Limitations

8.1 Flashcards Creation and Quality

  • Flashcards are created based on your sessions, using both manual input and automated tools.
  • Occasional errors, omissions, or imperfect translations may occur. SOLV Languages does not guarantee a 100% error-free set of flashcards.
  • We will make reasonable efforts to correct specific issues you report where technically feasible.

8.2 Nature of Support Tools

  • Flashcards and app tools are supporting resources, not the primary service.
  • The core of the Program is coaching and conversation practice.

8.3 Third-Party Platforms

  • SOLV Languages is not liable for bugs, downtime, or technical issues of third-party platforms used as backups, or for changes to third-party pricing, policies, or features.

8.4 Technical Requirements

  • You are responsible for stable internet access and a suitable device for video calls and app access.

9. Satisfaction Guarantee (Service Extension)

9.1 Guarantee Overview

SOLV Languages offers a conditional Satisfaction Guarantee for the 30/90 Mastery.

If you fully complete the core Program as designed and are not satisfied with your spoken French progress, SOLV Languages will, at no additional cost, provide an extra four (4) weeks of 1:1 coaching plus access to group classes during that extension period. This is the sole remedy under this Guarantee (no cash refund).

9.2 Start of the Guarantee Period

The guarantee period begins on the date of your first 1:1 Coaching Session.

9.3 Conditions for Eligibility

  • You attend all 12 standard 1:1 Coaching Sessions within a maximum period of 16 weeks from the Program start date (allowing up to 4 flex weeks).
  • You participate actively with camera and microphone on, unless otherwise agreed for accessibility reasons.
  • You use the SOLV flashcards system on at least 70 separate days within the first 90 days from the Program start date, allowing SOLV to verify your activity via app tracking (or an equivalent tracking method if a backup tool is used).
  • Any pause must be communicated in advance in writing and approved by SOLV. Total pause time must not exceed 30 days.

9.4 What the Extra Four Weeks Include

  • Up to four (4) additional 1:1 Coaching Sessions (typically one per week).
  • Access to group conversation classes during the extension period, subject to schedule and capacity.
  • Reasonable continuation of flashcards support during the extension period.

9.5 Process for Claiming the Guarantee

  • Email support@solvlanguages.com within 5 days after your 12th standard 1:1 Coaching Session, briefly explaining why the Program did not meet your expectations.
  • Agree to a short exit/feedback conversation so we can review your experience and plan the extension.
  • SOLV Languages will review your attendance and flashcards activity and respond within 7 business days.

9.6 Limitations

  • This Guarantee applies only to the 30/90 Mastery and does not apply to other services, add-ons, or upgrades.
  • If the conditions in Section 9.3 are not met, the Satisfaction Guarantee does not apply.

10. General Refund Policy (Outside the Guarantee)

Outside of the Satisfaction Guarantee described in Section 9, no partial or total refunds are provided, except in exceptional circumstances explicitly agreed in writing by SOLV Languages. Non-use of services does not entitle you to a refund.

11. Service Level and Limitations

SOLV Languages commits to providing coaching and services in a professional manner. If a session fails to meet professional standards due to coach-related issues, we will reschedule the session at no additional cost.

Language learning results vary. The Program does not guarantee specific exam scores, perfect grammar, or a specific level outcome by a certain date.

12. Breach of Contract by Client

If you repeatedly fail to attend sessions, participate in good faith, or meet essential requirements, SOLV Languages may, at its discretion, declare this Agreement breached and adapt, limit, or terminate the Program without refund.

13. Confidentiality and Intellectual Property

13.1 Intellectual Property

  • All materials provided (flashcards, worksheets, recordings, frameworks, etc.) remain the intellectual property of SOLV Languages.
  • You may use these materials for your personal learning only.
  • You may not reproduce, share, sell, or distribute the materials to third parties without written permission.

13.2 Confidentiality

SOLV Languages will keep your personal information and session content confidential, except where disclosure is required by law. Data is handled in accordance with applicable EU GDPR requirements.

14. Communication

Primary communication takes place via email (contact@solvlanguages.com) and designated platforms. We aim to respond within a reasonable timeframe during business days.

15. Dispute Resolution and Governing Law

In case of any disagreement, both parties agree to first seek a good-faith resolution through direct communication. Disputes shall be resolved in accordance with the laws of Estonia and the competent courts of Estonia shall have exclusive jurisdiction.

16. Force Majeure

Neither party shall be liable for delays or failure to perform obligations where such failure results from events beyond reasonable control. Timelines may be adjusted, and both parties will work in good faith to find a reasonable solution.

17. Acceptance of Terms

By checking "I have read and agree to the Terms and Conditions" and/or making payment and/or participating in the Program, you acknowledge that you have read and understood this Agreement and agree to be bound by its terms.